Overload with group chats just to monitor message conversations?

Every employee is holding different numbers. We know how frustrate to create thousand of group chats just to monitor conversations with clients from so many channels.

How YesHello help your business?

Chat
Your employee no longer needed to hop between apps & websites just to reply messages with clients from several messaging channels.
Send
As a supervisor/manager, you get to know every messages your employee sent to clients across all active channels without single group chat.
Satisfaction
Shorter response time mostly lead to higher customer satisfaction. Customers are more willing to refer your company to others.
Our Clients
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44%

more qualified leads

2X

increase in conversions

46%

increase in repeated purchases

YesHello is a platform can help companiescut down onboarding cost and shorten response time.
 

 Cut down costing on buying new phone or number for new employee.Everyone is using 1 company number to reply customer messages.
 

It's never easier like ever to onboard new staff. I can supervise and coach new staff with SOP set even during conversation with clients.It's all become possible because of YesHello.
 

What You'll Get from the Demo

Guide to setup WhatsApp API
We will guide you do's & don't and what exactly need to be prepared for WhatsApp API registration
Way to leverage on YesHello
We will understand your business and operation and suggest accordingly what function you can leverage on YesHello
Tips to setup automation
We do know how important it is to be efficient for company operation. Feel like to automate repetitive process & task? We are more than welcome.
Guides on setting KPI with analytics
It's never been easier to set realistic, achieveable KPI with analytics available at our platform. We can teach how you can do that.

Data & Charts for KPIs

  • Number of conversations
  • Average of First Response
  • Average Resolution Time
  • Return vs New Customers

Automated workflow based on your need

  • Specific message for leads from ads
  • Out of office hours automated message
  • Auto contact assignment
  • Different workflow for different channels

Segment your customer to send personalised follow up message

  • Create segment for based on your need
  • Tags to record extra info
  • Indication which channel are they from
  • Group them and send personalised message

Schedule Your Broadcast and Send it Whenever You Want

  • Scheduled broadcast for marketing
  • Add in personalise message for blasting
  • Calendar view for broadcasting activity
  • Broadcasting Analytics

Frequently asked questions

How does the 14-day Free Trial work?

New users can get a 14-day free trial to discover YesHello at no cost, no risk, no obligation. Your trial allows you to explore the YesHello platform and confirm its technical fit. You will get immediate access to your chosen plan.

What happens after the trial?
After the free 14-day trial period ends, your card will be charged through a secure online system. You will get 30-day money back guarantee after your first payment. And you can choose to cancel your subscription anytime.
Are there discounts for yearly plans?

Yes! If you pay for a year in advance, you save 33% compared to paying per month. That means you get 12 months’ usage for the price of 8 months. This only applicable for YesHello plan subscriptions, add-on (Contacts Quota, Users, WhatsApp Business API, etc) not included. 

Can I upgrade and downgrade my plan?

You can upgrade and downgrade your plan anytime, you can contact our support team.

Can I cancel at any time?

Plans can be cancelled at any time without incurring any cancellation fees and will no longer be renewed at the next renewal date. You will continue to receive the features and limits of your plan until the end of the billing cycle. All data stored on your accounts will also be erased within 1 months after your cancellation date or upon request.

What is a Customer Contact?
Customer Contacts are contacts that have sent or received a message over the billing month. Once your channels are connected, every person messaging you via any Messaging App / Channels (WhatsApp, Facebook Messenger, Instagram, etc) becomes a contact. They remain a contact with their data and chat history until you delete them from the platform
What happens if I reach the customer contact limits?

When you exceed your customer contact limit, you will no longer be able to send messages to your new contacts (over the plan contact limit) until the limit has been increased by upgrading your subscription plan or purchasing the Additional Contacts add-on.

Is there any add-on for additional customer contact limits?

Yes, you may refer to the add-ons listed in the table below. If you have a large number of contacts, get in touch with us for a tailored plan!

Is there any add-on for extra team member / user?

Yes, you may refer to the add-ons listed in the table below.

I have more questions. Where can I find answers?

We'd love to help. Visit our FAQs and Knowledge Base or you can contact us at our WhatsApp - 60111648989. We will get back to you at the earliest.

Does YesHello integrate with WhatsApp?

Yes we do! You can choose from our WhatsApp Official Business API providers to connect WhatsApp to YesHello, depending on your company size. You can even connect to multiple WhatsApp channels. Talk to our customer support team to see which one works best for you.

Will WhatsApp Business API charge you?

Yes. To set up WhatsApp Business API through YesHello, you will need to pay a monthly API provider fee and a WhatsApp messaging fee that is charged per conversation. You will get 1,000 free conversation fee and after that you will be charge directly from Facebook. To estimate your cost, you can check the conversation pricing fee here. For Pro and Business plan users, onboarding support will now include expert guidance throughout the completion of the official WhatsApp Business API application process, YesHello account setup, to the management of Facebook Business Verification, along with a one-hour-long user training and chat backup.

Is my data secure?
Yes, you can set up roles and permissions within User Levels to give access to your team members and manage confidential data. With User Levels, you are in control of who sees what. For YesHello platform security you can read more about it here.
What are the available methods of payment?

We accept all major credit cards through our accredited payment gateway partner, Stripe. We also offer alternative payment methods for invoices exceeding RM5,000. Talk to our team to learn more.

What is Priority support?
Access our highest level of technical support with a dedicated escalation channel where issues can be resolved via WhatsApp direct messaging, or additional Zoom calls. Your queries will be prioritized, and responses will be received in two to three hours as long as it falls from 10 am to 7 pm (UTC/GMT: +8:00) from Monday to Friday. If third-party software support is required, YesHello will also deliver configuration guidance and troubleshooting assistance.
Are there additional charges for each instant messaging channel added?

Most instant messaging channels do not have additional charges. However, some channels such as SMS and WhatsApp may incur additional fees for API setup and message quotas. Contact us to learn more!

Does YesHello offer advanced automation setup and training for our team?

Yes, we do! If you are Business Plan user our dedicated onboarding team will set up everything from staff permissions to customer flows and even automation rules. But, don’t worry if you subscribe to our Pro Plan, you will also have priority support and onboarding guidance from our onboarding team. For Starter Plan users, our knowledge base is filled with all the guides to get you started, and our team will help you via chat support!  Contact us now to learn more!

As Featured On

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"This would enable (companies) to keep all involved department members up to date with the status of a sale rather easily" - Joycelyn Tan - Vulcan Post

YesHello has made possible for managers/supervisor to monitor, supervise and coaching with data & analytics provided.

Carliff Rizal Carleel
CEO of YesHello

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